Return, Refund and Exchange

Return / Exchange

Hand Crafted Jewels have no Return/Exchange policy.
Although, if you have received a Damaged / Tampered / Wrong article, then your order will be eligible for Exchange only.

Please note :
No Complaint will be considered without an Unboxing Video 

No defect/damage in the article will be considered without an Unboxing video.

You need to share the Your Details Including Order ID | Email ID | Name | and Instagram ID, along with the unboxing Video within 24 hours of receiving your parcel on our customer care number +91 7324905694

Exchange process :

Our maximum response time is 48 working hours due to bulk messages.
Once we get to see your case, Our Customer Care Executive will examine the entire issue and cross-verify it with confirmation – If the Shared Unboxing Video is Fake / Re Packed / Not from Start to end / Issue / etc, We will not be able to entrain the case.

Note: Make Sure, Article should be in its original and unused condition with
intact packaging and tags.

And on the other hand, if everything is ok – We will approve the Exchange

Once you are eligible for Exchange

• We will send you Shipping Label from our side in Digital Form like PDF
• You have to pack a Particular Article just like you received – Safe and Secured with bobble Wrapped
• Make a Printout of the Label and paste on Package.
• Within 24 hours, of the shared Label, Our delivery boy and Pick up the Parcel from your Address.

We will Dispatch a new Article only after Receiving and Reviewing Return Parcel.

Exchange Due to Size Issue:

This is a very common case of size issues in Rings and Bangles, we try to give you as many as detailed we can while ordering the product

Note: Please keep in mind that we are responsible for the article exchange, the shipping charges are completely on the customer’s cost.

• Customer has to Self Ship it.
• Please pack the product nicely and safely and dispatch it to our Address

Akashwani Road, Khajpura, Bailey Road, Patna, Bihar, India.

Pincode: 800014

Phone Number: +91 7324905694

• Please do not forget to Mention your ( Order ID | Instagram ID | WhatsApp number ) Inside the Parcel as a Note.
• Please use a reliable courier service for shipping the product(s) and share the tracking details once the products are shipped.
• Once we receive your parcel, our team will get in touch with you for the shipping charges to resend the parcel with the correct size to your address

Refund Process :

Although we don’t have any option for a Refund policy, but in any case any time, A refund will be issued as a credit in the form of a coupon code only.
The coupon code has a 1-year validity from the date of issuance and can be used at any time within the 1 year period for your purchase.